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Welcome to the future

On Oct. 22, 2020, we gathered online to discuss the future of tech, including how innovative tech is enabling the future, what kind of pivots are happening in the work environment, and the lessons being gained in the changing landscape of the pandemic. It was an unforgettable opportunity to hear engaging presentations and discussions from industry thought leaders and to connect with attendees from around the world.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

Read more at: http://www.genesys.com/about

Careers at Genesys: https://careers.genesys.com/


Email Us

For general inquires about the Toronto Tech Summit or sponsorship opportunities please contact: torontoevents@genesys.com

Interested in being a TTS speaker or panelist? Fill out the application form


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Virtual Toronto Technology Summit V8
Held on October 22, 2020!

Genesys Hackathon
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Markham Tech Meetups
Coming Fall 2021!

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Speakers from the 2020 Virtual Toronto Tech Summit

Reena Merchant

Design Manager, Google

Reena is currently on the User Experience leadership team at Google. Previously, she was Sr. User Experience Manager at Sony PlayStation and Sr. Customer Experience Manager at Citrix, leading design of the flagship product, GoToMeeting. Reena has also held the position of User Experience Manager at Rogers Communications Inc. and has managed a design team…

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Jeff Blankenburg

Principal Technical Evangelist, Amazon Alexa

Jeff Blankenburg spent the early part of his career in digital advertising, building websites for Victoria’s Secret, Abercrombie & Fitch, and Ford Motor Company, among others. He also spent 8 years at Microsoft, primarily as an evangelist for any new technology he could get his hands on. Today, he works on the Amazon Alexa team…

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Marc Mondesir

National Director & Canadian Business Unit Leader – Professional Services, Dell Technologies

Marc leads Dell Technologies Canadian Professional Services Business Unit and is part of the Senior Leadership Team. Although Marc loves working in the High-Tech Industry, the technology itself is only part of his interest. His true passions are Business, Entrepreneurship and above all people. Marc thrives on empowering people to self-actualize and is actively involved…

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Jake Hirsch-Allen

NA Workforce Development & Higher Ed System Lead, LinkedIn

Jake Hirsch-Allen works with North America’s governments, workforce development organizations, colleges and universities, to leverage LinkedIn’s Learning Solutions and Economic Graph data to close skills gaps. Jake is passionate about supporting disadvantaged groups such as newcomers and refugees, indigenous populations, the formerly incarcerated and people with disabilities. Jake speaks regularly on the changing nature or…

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Alex Manea

Chief Security and Privacy Officer, Georgian Partners

Alex Manea is our Chief Security and Privacy Officer and a member of the Georgian Impact Team. Alex uses his detailed knowledge of security and privacy concepts to help portfolio companies identify opportunities to build and monetize technologies that protect assets and build trust. Alex is also responsible for Georgian’s internal policies and infrastructure. Experience…

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Djoumé Salvetti

Director of Engineering, Shopify

Djoumé Salvetti is a Director of Engineering at Shopify, a popular commerce platform allowing anyone, anywhere to start and grow a business. Prior to Shopify, Djoumé led & grew software development teams at Points, FreshBooks and Trapeze Media and was a collegiate professor of Electrical Engineering at Polytech Sorbonne University in Paris.

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Renn Scott

Senior Director of UX + ID, Myant

A design leader and prolific inventor, Renn has a passion for creating innovative user experiences and forward-thinking product designs. With over 20 years of experience at companies such as Myant, IBM and BlackBerry in leadership roles within user experience, design research, consumer insights and strategic innovation, Renn has helped design best in class products and…

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Prab Mishra

VP of Software Engineering, Intact Financial Corporation

Prab brings with him over two decades of leadership experience in software engineering delivery and technology transformation within the insurance and financial services industries. He is recognized for bringing in strategic leadership to large, complex programs primarily in the areas of digital transformation, core systems modernization, data and analytics, cost optimization and intelligent automation. With…

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Chris Connolly

★Host of Toronto Tech Summit★ & VP Product Marketing @ Genesys

As VP of Solution Strategy, Chris has been responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of in-store, online and mobile fulfillment.  His experience working for major players in banking, telecommunications and government, in-depth call center knowledge, and his voice and data platform implementation expertise, has made…

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Virtual Toronto Tech Summit 2020


Attendees of the event received full access to all talks and presentations and the opportunity to engage in Q&A sessions after each talk. In addition, attendees were eligible to win giveaways during the event. Check back for updates on the next Toronto Tech Summit!

  • 1:00 PM - 1:15 PM Opening Remarks
  • 1:15 PM - 1:40 PM How to Engage and Inspire People through Physical and Digital Barriers

    Renn Scott — Senior Director of UX + ID, Myant

  • 1:40 PM - 2:05 PM User Centred Innovation During Changing Times

    Reena Merchant — Design Manager, Google

  • 2:05 PM - 2:30 PM From Remote by Default to Digital by Design

    Djoumé Salvetti — Director of Engineering, Shopify

  • 2:30 PM - 2:45 PM Break
  • 2:45 PM - 2:50 PM Modernizing Legacy while Sustaining Growth Momentum

    Prab Mishra — Vice President of Software Engineering, Intact Financial Corporation

  • 2:50 PM - 3:25 PM Panel Discussion: The Future of Work – What Is The New Normal?

    Jake Hirsch- Allen — NA Workforce Development & Higher Ed System Lead, LinkedIn

    Marc Mondesir — National Director & Canadian Business Unit Leader – Professional Services, Dell Technologies

    Alex Manea — Chief Security and Privacy Officer, Georgian Partners

    Moderated by Chris Connolly — Vice President, Solution Strategy

  • 3:25 PM - 3:50 PM People

    Jeff Blankenburg — Alexa Evangelist, Amazon

    In today’s world, the number of decisions we make on a daily basis are astronomical. They consume much of our time and focus, limiting our ability to create, dream, and invent. In this presentation, we will discuss the merits of a far-off future AI companion, and how we can make this a reality.

  • 3:50 PM - 4:00 PM Closing Remarks

Over 600 attendees at the 2020 Virtual Toronto Tech Summit

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Thanks to our 2020 Sponsors

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      Inquires about the Toronto Tech Summit, sponsorship or speaking opportunities? Please contact: torontoevents@genesys.com