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Brought to you by Genesys

An afternoon with Toronto’s most forward thinking innovators in technology and customer experiences.

Welcome to the future

Come join our rapidly growing tech community for a day focused around revolutionizing, modernizing, and crafting incredible experiences through technology. With a focus on customer experience, our innovative and knowledgeable speakers will surely give you the scoop about the latest and greatest in this exciting space!

About Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

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Careers at Genesys:



For general inquires about the Toronto Tech Summit, sponsorship or speaking opportunities please contact: 

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Genesys Hackathon
Coming Fall 2018!

Join our meetup page to get up to the minute information on the 2018 Genesys Hackathon.

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Toronto Technology Summit V7
Coming Spring 2019!

Join our meetup page to get up to the minute information on the 2019 Toronto Tech Summit.

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Previous Speakers from May 25th, 2018 Event

Naqiyah Rampuri

Director, Human Resources & Communications @ Paytm Labs

Naqiyah Rampuri is a senior human resources leader, experienced in all areas of HR and talent management, with a background in multiple sectors (Technology, Hospitality, Media, and Investment Management). Accomplished in all organizational lifecycles – from very large, mature and complex organizations to innovative, creative start-ups, in the public and private sectors.

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Sachin Mahajan

Practice Head and VP Sales & Marketing @ mobileLIVE Inc

Sachin Mahajan is a Technology & Telecom enthusiast and has helped lead strategic programs for CxO’s spanning 4 continents and 7 countries, over the past 20 years. Quite simply, he turns ideas into viable commercial realities. Currently, he is leading the ideation, development, implementation and launch of products leveraging Emerging Technology (NLP, AI, IoT) &…

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Rob Dunlap

Practice Lead @ IBM Watson AI

Rob Dunlap lead’s IBM Canada’s Watson AI Practice, a team that designs and delivers solutions that use artificial intelligence technologies to re-invent the way that organizations interact with their customers and support their employees.  Before his role, Rob was a Genesys build expert in IBM’s Contact Centre practice, specializing in routing and digital channels.  His…

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Jaime Leverton

Vice President & General Manager @ Cogeco Peer 1

Jaime Leverton is Vice President and General Manager, Canada and Asia Pacific (APAC), at Cogeco Peer 1 and is responsible for creating and driving revenue programs in Canada and APAC. Jaime is a dynamic leader with a proven track record of transforming organizations with creative thinking and strategic execution. Her wealth of business experience has…

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Cedric Mathieu

Director @ Turo Canada

Since launching Turo in Canada in 2016, Cedric has been on a mission to reinvent the way Canadians think about their cars, and bring peer-to-peer car sharing to Canadians from coast to coast. Under Cedric’s leadership, Turo has grown exponentially to become the largest car sharing network in Canada, with more than 350,000 members and…

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Dan Rood

VP, Product Marketing @ Genesys

Dan Rood is a Product Evangelist for Genesys, currently serving as VP, Product Marketing.  Previous to his time at Genesys, Dan made dreams come true at Amazon,, and Microsoft. Dan loves Velcro shoes, a nice piece of fish, and has never danced with the devil in the pale moon light.

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Warren Levitan

Co-founder and CEO @ Smooch

Warren Levitan is co-founder and CEO of Smooch, the omnichannel conversation platform for enterprise software makers. He previously served as CEO of Radialpoint, which was acquired by AppDirect. Founded in 2015, Smooch connects any business software to all the world’s messaging channels for a more human customer experience. It was named New Startup of the…

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Susie Pan

Product Lead, Borealis AI, an RBC Institute for Research

Susie is an entrepreneur, traveler and connector. Her entrepreneurial journey began in high school when she founded Science Expo, Canada’s largest student-run non-profit for STEM subjects. Since then, she has immersed herself in Toronto’s tech startup scene, chosen as one of Canada’s Next 36, co-founding a data processing software company, and the fashion startup Blynk,…

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Alex Manea

Chief Security Officer @ BlackBerry

Alex Manea is BlackBerry’s Chief Security Officer. As a founding member of BlackBerry Security, Alex has protected mobile, desktop and IoT devices, networks and infrastructure for over a decade. He is a Certified Software Security Lifecycle Professional and has an Honours degree in Systems Design Engineering from the University of Waterloo. In 2015, Alex starred…

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Sandy Ward

Technical Lead @

Sandy loves start-ups and building high-performing technical teams. This has lead him to be an early employee at 4 different startups and founding his own. Currently, Sandy oversees all technical aspects at – one of Toronto’s hottest AI startups –  where he was tech hire #1.

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Megh Gupta

Director of Industry Solutions & Corporate Dev. @ Element AI

In his role as Director of Industry Solutions & Corporate Development at Element AI, Megh Gupta is responsible for developing the go-to-market strategy of the company along with leading its partnership and investment initiatives. Prior to joining Element AI, Megh spent four years as a venture capitalist at OMERS Ventures, Canada’s largest venture capital fund. During his…

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G Wu

CEO @ AdeptMind AI

G Wu, AdeptMind’s chief executive officer, was a founder, chief architect and vice-president of business operations at Maluuba. He oversaw this Waterloo startup’s research lab in Montreal, which was focused on natural language processing, and left about seven months before Microsoft acquired Maluuba in January of this year. Wu founded AdeptMind with chief technology officer Jing He…

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Vikrant Tomar

Founder and CTO @ Inc

Vikrant Tomar is  Founder and CTO at Inc., a speech understanding startup based in Montreal, Canada. He earned his PhD from Dept of Electrical and Computer Engineering at McGill University. During his PhD, he worked on speech and language processing, particularly deep neural networks based techniques for automatic speech recognition. In the past, Vikrant  has…

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Yves Normandin

CEO / Co-Founder @ Nu Echo

Leading authority in speech recognition, natural language processing, and machine learning technologies, Yves brings over 30 years of experience to the Nu Echo team. His career has included research, product and application development as well as business development. Today he is responsible for defining Nu Echo’s corporate direction and technological vision as well as building…

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Dr. Josipa Petrunic

Executive Director & C.E.O - CUTRIC

Josipa G. Petrunic is the Executive Director & CEO of the Canadian Urban Transit Research & Innovation Consortium (CUTRIC). She is leading the formulation of several national transportation technology trials related to zero-emissions transportation and “smart vehicles” innovation, including the Pan-Canadian Electric Bus Demonstration & Integration Trial, the Pan-Canadian Hydrogen Fuel Cell Demonstration & Integration…

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Max Lu

Co-Founder MannLab, Researcher

Max Hao Lu is a researcher, maker, and entrepreneur. Together with the “Father of Wearable Computing” Steve Mann, Max co-founded the global innovation network MannLab to research, develop, and commercialize the innovations in the field of Wearable Computing, Humanistic Intelligence, and Smart Cities. His team designed the Augmented Reality exhibit at Canadian National Exhibit 2016,…

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Mike Murchison

CEO and Co-Founder of Ada Support

Mike Murchison is the CEO and cofounder of Ada Support, the leading provider of AI customer support chat bots. Ada provides a simple and powerful authoring environment, cutting edge machine learning, and lightning fast deployment, automating millions of chat conversations per month for clients such as TELUS, Coinbase and Shopify. In partnership with Genesys, Ada…

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Cara Clairman

President and CEO @ Plug’n Drive

CARA CLAIRMAN is President and CEO of Plug’n Drive, a non-profit that is accelerating the deployment of electric vehicles (EVs) to maximize their environmental and economic benefits. In just over six years, Cara has taken Plug’n Drive from an idea to a thriving non-profit, recognized as a leader in the EV space. Cara has more…

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Russell Ward

President and Co-Founder @

Russell is the President and Co-Founder of, a fast growing Chatbot and AI company based in Toronto building automated solutions in the emerging conversational channel (messaging, chat, voice). Launched in 2014, Massively manages your most important relationships by powering chatbots people actually want to talk to. lives at the intersection of technology, design,…

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Andreas Souvaliotis

CEO and Founder of Carrot Rewards

Serial social entrepreneur Andreas Souvaliotis was the founder of the world’s first eco rewards program and, more recently, the world’s first public wellness rewards initiative in partnership with the Government of Canada. He has been recognized globally for his achievements in influencing and rewarding behavior change on a mass scale. A prolific writer and public…

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Janelle Dieken

Senior Vice President of Solutions & Product Marketing @ Genesys

Janelle Dieken is the Senior Vice President of Solutions & Product Marketing with over 14 years of experience in customer experience solution strategy. She is certified in Customer Experience Management, formally trained in service design, and is a subject matter expert in Genesys solutions from both a business and technology perspective.  

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Chris Connolly

★Host of Toronto Tech Summit★ & VP Product Marketing @ Genesys

As VP of Solution Strategy, Chris has been responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of in-store, online and mobile fulfillment.  His experience working for major players in banking, telecommunications and government, in-depth call center knowledge, and his voice and data platform implementation expertise, has made…

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The Toronto Tech Summit will take place Spring 2019 at the MaRS Discovery District.

All attendees of the event will receive generous lunch and snacks, the chance for giveaways throughout the event, networking opportunities with other tech enthusiasts and Genesys employees, and Q&A sessions after each talk, not to mention the chance to learn from the amazing speakers who will be featured!

  • 11:00 AM – 11:40 AM Registration and Lunch

    Please arrive promptly to select your seat.

  • 11:40 AM – 11:55 AM Start of Event + Chris Connolly Host Intro
  • 11:55 AM - 12:15 PM Keynote: Innovations in Customer Experience

    Janelle Dieken – SVP, Solutions & Product Marketing @ Genesys &
    Dan Rood – VP, Product Marketing @ Genesys

  • 12:15 PM - 12:35 PM Keynote: Millions, Billions, and Trillions of Connections - Changing the world through the incredible power of rewards

    Andreas Souvaliotus – Founder & CEO @ Carrot Rewards

  • 12:35 PM - 12:40 PM Lightning Talk: Vikrant Tomar

    Founder & CTO @ Inc

  • 12:40 PM - 1:15 PM Panel - How AI is disrupting CX

    G Wu -CEO & Co-Founder @ Adeptmind
    Mike Murchison – Co-Founder & CEO @ Ada Support
    Russell Ward – President & Co-Founder @
    Yves Normandin – CEO & Co-Founder @ Nu Echo
    Vikrant Tomar – Founder & CTO @ Inc
    Moderated by: Janelle Dieken – SVP, Solutions & Product Marketing @ Genesys

  • 1:15 PM - 1:20 PM Lightning Talk: Mike Murchison

    Co-Founder & CEO @ Ada Support

  • 1:20 PM - 1:40 PM Break
  • 1:40 PM - 1:45 PM Lightning Talk: Sponsor - Cogeco Peer 1
  • 1:45 PM - 2:20 PM Panel - How AI is shaping Society

    Sandy Ward – Technical Lead @
    Susie Pan – Product Lead @ RBC (Borealis AI)
    Megh Gupta – Director of Industry Solutions & Corporate Dev. @ Element AI
    Sachin Mahajan – Management Consulting Practice Head & VP (Sales & Marketing) @ mobileLIVE Inc
    Rob Dunlap – Practice Lead @ IBM Watson AI
    TBA – Representative from MaRS
    Moderated by: Chris Connolly – VP, Product Marketing @ Genesys

  • 2:20 PM - 2:40 PM Low-Carbon Smart Mobility: the need for standardization and integration trials in Canada

    Josipa Petrunic – Executive Director & CEO @ CUTRIC – CRITUC

  • 2:40 PM - 3:00 PM Demystifying Artificial Intelligence

    Megh Gupta – Director of Industry Solutions & Corporate Dev. @ Element AI

  • 3:00 PM - 3:05 PM Lightning Talk: Sponsor - PAYTM Labs
  • 3:05 PM - 3:20 PM Break
  • 3:20 PM - 3:25 PM Lightning Talk: Warren Levitan - CEO @
  • 3:25 PM - 4:00 PM Panel - Future Trends in Transportation

    Cara Clairman – President and CEO @ Plug’n Drive
    Alex Manea – Chief Security Officer @ BlackBerry
    Josipa Petrunic – Executive Director & CEO @ CUTRIC – CRITUC
    Cedric Mathieu – Director, Canada @ Turo
    Moderated by: TBA

  • 4:00 PM - 4:05 PM Lightning Talk: Advancing Wearable Technology Through Human-In-The-Loop Intelligence (HI)

    Max Hao Lu – Co-Founder @ MannLab

  • 4:05 PM - 4:20 PM Plug'n Drive's Electric Vehicle Discovery Centre: A Game Changer for Market Transformation

    Cara Clairman – CEO @ Plug’n Drive

  • 4:20 PM - 4:35 PM Keynote: Alex Manea

    Chief Security Officer @ BlackBerry

  • 4:35 PM - 4:40 PM Closing Remarks

    Over 400 guests at our last Toronto Tech Summit

    Check out photos from the event and follow us on Instagram


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    For general inquires about the Toronto Tech Summit, sponsorship or speaking opportunities please contact: 


    Interested in becoming a speaker at the Toronto Tech Summit? Please visit: TTS Speaker Application