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Brought to you by Genesys

An afternoon with Toronto’s most forward thinking innovators in technology and customer experiences.

Welcome to the future

Come join our rapidly growing tech community for a day focused around revolutionizing, modernizing, and crafting incredible experiences through technology. With a focus on customer experience, our innovative and knowledgeable speakers will surely give you the scoop about the latest and greatest in this exciting space!

About Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

Read more at:

Careers at Genesys:

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Toronto Tech Summit

Toronto Technology Summit V5
Friday May 26th, 2017

Come join us on May 26th, 2017 with speakers from AirBnB, Interaxon, UCIC, Uber + More.

Toronto Technology Summit V6
Coming Spring 2018!

Join our meetup page to get up to the minute information on the 2018 Toronto Tech Summit.

Genesys Hackathon
Coming October 2017

Join our meetup page to get up to the minute information on the 2017 Genesys Hackathon!



Sarah Richard

Chief Marketing Officer @ Carrot Insights

Sarah Richard is the Chief Marketing Officer at Carrot Insights. As one of the co-architects of Carrot Rewards, she has designed and developed the app from conception to release and beyond. Sarah holds a BSc from McGill an MBA from Ivey Business School. Prior to Carrot, Sarah worked at Manulife Financial in a range of…

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Phouphet Sihavong

Design Director @ Intuit Canada

Phouphet Sihavong is a Design Director and the Canadian Design Lead for Consumer Tax Group at Intuit Canada. She has lead transformative change of bringing customer-centered design into the Canadian organization and building an innovative work culture that is obsessed with solving customer problems. Phouphet is passionate about empowering all employees to use customer-first design…

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Ankit Pat

Senior Software Engineer @ Genesys

I work as a Senior Software Engineer with Genesys, and have been with Genesys for a little more than a year. Prior to this, I completed my Masters in Computer Science specializing in Artificial Intelligence from University of Waterloo, Canada. I received my undergraduate (integrated B.Sc. + M.Sc.) in Mathematics and Computing from Indian Institute…

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Elli Raynai

Founder and VR Content Creator @ Cinehackers

Elli Raynai is a writer, producer, director, and VR filmmaker. He formed the production company Cinehackers in early 2015 to focus on making cinematic VR experiences. He has made two feature films and eight short films but his passion for art and technology led him to explore the possibilities of telling stories and creating experiences…

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Iain Paterson

Managing Director @ CYCURA INC

Iain Paterson is a Cyber Security expert with over 16 years of experience building security programs in Hospitals, Banks and Government.  As a practitioner, he has experienced the pitfalls and challenges of building secure organizations and applications firsthand. Using those years of experience, he now leads a highly advanced Offensive Security R&D team that focuses…

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Pina D’intino

CEO of Aequun Global Access Inc

There’s a Chinese proverb that says, “Tell me, I’ll forget. Show me, I may remember. But involve me, and I’ll understand.” While there are many standards and resources out there to point organizations and businesses to gain a better understanding of accessibility, I believe in the power of enabling and engaging all   stakeholders to achieve…

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Bianca Lopes

Vice President of Business Development and Strategic Marketing @ BioConnect

Bianca Lopes is an owner & Vice President of Business Development and Strategic Marketing at BioConnect, a biometric technology company with a fundamentally different approach to “identity.” She is responsible for establishing and managing global strategic partnerships for BioConnect in multiple verticals, currently fast growing on FinTech, Finance and Technology. She also heads up the…

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Will Pate

Head of Strategy @ Connected Lab

Will works to engineer better outcomes by finding and solving hard problems, educating decision makers, and building stakeholder consensus. He has worked around the world with organizations like the World Bank, Google, Facebook, Bloomberg, RBC, GE and GM.

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Janelle Matthews

Senior Vice President of Solutions & Product Marketing @ Genesys

Janelle Matthews is the Senior Vice President of Solutions & Product Marketing with over 14 years of experience in customer experience solution strategy. She is certified in Customer Experience Management, formally trained in service design, and is a subject matter expert in Genesys solutions from both a business and technology perspective.  

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Jeff Wright

Director of Customer Experience @ PointClickCare

Jeff is the Director of Customer Experience at PointClickCare.   In his role, Jeff serves as the primary voice and advocate for customers, working cross functionally to align the customer experience (CX) philosophy across the organization. Jeff works closely with multiple senior leaders in order to drive PointClickCare’s CX strategy and framework across all customer touch…

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Mel Racho

Web Developer, Digital Creative Services @ University of Toronto

Mel Racho is a front end web developer with a background in digital media, education and fine art. Mel has been an out queer in tech for their entire professional life. Currently, Mel is a lead developer for the University of Toronto’s VP Communication. 

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Ayal Senior

Head Writer, Composer @ Circuit Rider VR

Ayal Senior conceived of, collaborated on the script and as well produced the music for Circuit Rider VR. He has recorded music with John Fahey, The No Neck Blues Band and has credits in video and film production. Ayal is currently involved in establishing a startup in collaboration with Uof T’s H2I Incubator program called…

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Ryan Silver

Technical Lead & Co-Founder @ Piggy The Bank

Ryan has over 15+ years of digital expertise in interactive app development, technical strategy, client relationships and team management. He has worked with some of Canada’s top advertising agencies including BBDO, DraftFCB, Saatchi & Saatchi, Leo Burnett, Ogilvy & Mathar in various lead technical roles.  He has a vast knowledge base of past, present and future…

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Andy Garcia

CDO & Co-Founder @ Piggy The Bank

Andy is an award winning UX Designer, Art Director and Entrepreneur living in Toronto. He has a passion for storytelling and how it can interact with brands, fans and customers alike. Over the years Andy has worked with a roster of big brands including: The Globe and Mail, Samsung Canada and the Bank of Montreal….

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Leor Grebler

Co-Founder & CEO @ Unified Computer Intelligence Corporation (UCIC)

Leor Grebler is co-founder and CEO of Unified Computer Intelligence Corporation (UCIC), a company dedicated to bringing voice interaction to hardware. It’s initial product – Ubi – The Ubiquitous Computer – was a voice activated computing device that offered instant access to information and control of home automation devices and was the first product to offer…

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Alec Singleton

Product Manager and UX Lead @ Interaxon

Alec is Product Manager and UX Lead at Interaxon. Currently focused on Interaxon’s partnership with Safilo to build the world’s first brain-sensing eyewear platform, Alec is spending a lot of time wearing sunglasses at night and finding new ways to bring mindfulness and brain-sensing technology to the world. Prior to joining Interaxon, Alec built products…

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Faye Pang

Senior Marketing Manager @ Uber

Faye is the Senior Marketing Manager for UberEverything. She has spent the past two years with Uber helping to build out the UberEATS app in Canada, including the global launch right here in Toronto.

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Renata Vaccaro

Managing Director and VP of Technology @

Renata has 20 years experience in technology and is a high energy, dynamic and hands on leader.  Renata is the Managing Director and VP of Technology at where she is leading a team toward a new vision to “celebrate the everyday engineers who make things that make a difference”. Renata is an active speaker…

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Chris Connolly

VP Solution Strategy @ Genesys. ★Host of Toronto Technology Summit★

As VP of Solution Strategy, Chris has been responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of in-store, online and mobile fulfillment.  His experience working for major players in banking, telecommunications and government, in-depth call center knowledge, and his voice and data platform implementation expertise, has made…

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The Toronto Tech Summit will take place Friday May 26th 2017 at the MaRS Discovery District. Full schedule is on our Eventbrite page.

All attendees of the event will receive: generous lunch and snacks, the chance for giveaways throughout the event, networking opportunities with other tech enthusiasts and Genesys employees, and Q&A sessions after each talk, not to mention the chance to learn from the amazing speakers who will be featured!

  • 12:00 PM – 12:45 PM Registration and Lunch

    Please arrive promptly to select your seat.

  • 12:45 PM – 12:55 PM Introduction to Event
  • 12:55 - 1:15 PM Keynote 1: The Future of Magnificent Experiences

    Janelle Matthews – SVP, Strategic Solutions @ Genesys

  • 1:15 - 1:35 PM Keynote 2: The Story of PointClickCare - From 1 success story to 15,000 Success Stories

    Jeff Wright – Director, Customer Experience @ PointClickCare

  • 1:35 - 2:15 PM Customer Experience Panel: Always - On Voice

    Leor Grebler CEO @ Unified Computer Intelligence Corporation

    Janelle Matthews – SVP, Strategic Solutions @ Genesys

    Ahmed Bouzid CEO @ Witlingo

    Bianca Lopes VP @ BioConnect

    Mike Stern CEO @ Connected Labs

    Moderator: Christopher Connolly – Strategic Solutions Director @ Genesys

  • 2:15 - 2:30 PM Networking Break
  • 2:30 - 2:35 PM Lightning Talk 1: How We Hacked Online Shopping to Help People Afford Big Ticket Purchases

    Ryan Silver – Technical Lead & Co-Founder @ Piggy the Bank
    Andrew Garcia – CDO & Co-Founder @ Piggy the Bank

  • 2:35 - 2:55 PM Keynote 3 - Delivering The Restaurant Experience at Home

    Faye Pang  – Senior Marketing Manager @ UberEATS

  • 2:55 - 3:35 PM Diversity in Tech Panel

    Faye Pang – Senior Marketing Manager @ UberEATS
    Phouphet Sihavong – Director of UX @ Intuit

    Mel Racho – Web Developer
    Pina D’Intino – CEO of Aequun Global Access Inc
    Moderator: Renata Vaccaro – Managing Director, VP of Technology @

  • 3:35 - 3:50 PM Networking Break
  • 3:50 - 3:55 PM Lightning Talk 2: Circuit Rider - Creative Disruption in VR

    Ayal Senior – Head Writer, Composer @ Circuit Rider

  • 3:55 - 4:15 PM Keynote 4: Why I wear my sunglasses at night

    Alec Singleton – Product Manager & UX Lead @ InteraXon

  • 4:15 - 4:20 PM Lightning Talk: Walking a tightrope: Security versus Customer Experience

    Iain Paterson | Managing Director | CYCURA INC |

  • 4:20 - 4:40 PM Keynote 5: Product Alchemy: Why an idea is not a product

    Sarah Richard CMO and Co-Founder of Carrot Insights and Carrot Rewards.

  • 4:40 - 4:45 PM Closing Remarks

    Over 400 guests at our last Toronto Tech Summit

    Check out photos from the event and follow us on Instagram


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