FRIDAY MAY 25th 2018 – TORONTO, CANADA
Brought to you by Genesys
An afternoon with Toronto’s most forward thinking innovators in technology and customer experiences.
Welcome to the future
Come join our rapidly growing tech community for a day focused around revolutionizing, modernizing, and crafting incredible experiences through technology. With a focus on customer experience, our innovative and knowledgeable speakers will surely give you the scoop about the latest and greatest in this exciting space!
About Genesys
Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.
Read more at: http://www.genesys.com/about
Careers at Genesys: https://careers.genesys.com/
EMAIL US
For general inquires about the Toronto Tech Summit, sponsorship or speaking opportunities please contact: jennifer.li@genesys.com
Toronto Technology Summit V6
Friday May 25th, 2018
Come join us on May 25th, 2018 with speakers Carrot Rewards, Uber + More.
Toronto Technology Summit V6
Coming Spring 2018!
Join our meetup page to get up to the minute information on the 2018 Toronto Tech Summit.
Genesys Hackathon
Coming Fall 2018!
Join our meetup page to get up to the minute information on the 2018 Genesys Hackathon.
Speakers
Naqiyah Rampuri
Director, Human Resources & Communications @ Paytm LabsNaqiyah Rampuri is a senior human resources leader, experienced in all areas of HR and talent management, with a background in multiple sectors (Technology, Hospitality, Media, and Investment Management). Accomplished in all organizational lifecycles – from very large, mature and complex organizations to innovative, creative start-ups, in the public and private sectors.
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Sachin Mahajan
Practice Head and VP Sales & Marketing @ mobileLIVE IncSachin Mahajan is a Technology & Telecom enthusiast and has helped lead strategic programs for CxO’s spanning 4 continents and 7 countries, over the past 20 years. Quite simply, he turns ideas into viable commercial realities. Currently, he is leading the ideation, development, implementation and launch of products leveraging Emerging Technology (NLP, AI, IoT) &…
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Rob Dunlap
Practice Lead @ IBM Watson AIRob Dunlap lead’s IBM Canada’s Watson AI Practice, a team that designs and delivers solutions that use artificial intelligence technologies to re-invent the way that organizations interact with their customers and support their employees. Before his role, Rob was a Genesys build expert in IBM’s Contact Centre practice, specializing in routing and digital channels. His…
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Jaime Leverton
Vice President & General Manager @ Cogeco Peer 1Jaime Leverton is Vice President and General Manager, Canada and Asia Pacific (APAC), at Cogeco Peer 1 and is responsible for creating and driving revenue programs in Canada and APAC. Jaime is a dynamic leader with a proven track record of transforming organizations with creative thinking and strategic execution. Her wealth of business experience has…
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Cedric Mathieu
Director @ Turo CanadaSince launching Turo in Canada in 2016, Cedric has been on a mission to reinvent the way Canadians think about their cars, and bring peer-to-peer car sharing to Canadians from coast to coast. Under Cedric’s leadership, Turo has grown exponentially to become the largest car sharing network in Canada, with more than 350,000 members and…
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Dan Rood
VP, Product Marketing @ GenesysDan Rood is a Product Evangelist for Genesys, currently serving as VP, Product Marketing. Previous to his time at Genesys, Dan made dreams come true at Amazon, Expedia.com, and Microsoft. Dan loves Velcro shoes, a nice piece of fish, and has never danced with the devil in the pale moon light.
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Warren Levitan
Co-founder and CEO @ SmoochWarren Levitan is co-founder and CEO of Smooch, the omnichannel conversation platform for enterprise software makers. He previously served as CEO of Radialpoint, which was acquired by AppDirect. Founded in 2015, Smooch connects any business software to all the world’s messaging channels for a more human customer experience. It was named New Startup of the…
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Susie Pan
Product Lead, Borealis AI, an RBC Institute for ResearchSusie is an entrepreneur, traveler and connector. Her entrepreneurial journey began in high school when she founded Science Expo, Canada’s largest student-run non-profit for STEM subjects. Since then, she has immersed herself in Toronto’s tech startup scene, chosen as one of Canada’s Next 36, co-founding a data processing software company, and the fashion startup Blynk,…
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Alex Manea
Chief Security Officer @ BlackBerryAlex Manea is BlackBerry’s Chief Security Officer. As a founding member of BlackBerry Security, Alex has protected mobile, desktop and IoT devices, networks and infrastructure for over a decade. He is a Certified Software Security Lifecycle Professional and has an Honours degree in Systems Design Engineering from the University of Waterloo. In 2015, Alex starred…
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Sandy Ward
Technical Lead @ Integrate.aiSandy loves start-ups and building high-performing technical teams. This has lead him to be an early employee at 4 different startups and founding his own. Currently, Sandy oversees all technical aspects at integrate.ai – one of Toronto’s hottest AI startups – where he was tech hire #1.
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Megh Gupta
Director of Industry Solutions & Corporate Dev. @ Element AIIn his role as Director of Industry Solutions & Corporate Development at Element AI, Megh Gupta is responsible for developing the go-to-market strategy of the company along with leading its partnership and investment initiatives. Prior to joining Element AI, Megh spent four years as a venture capitalist at OMERS Ventures, Canada’s largest venture capital fund. During his…
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G Wu
CEO @ AdeptMind AIG Wu, AdeptMind’s chief executive officer, was a founder, chief architect and vice-president of business operations at Maluuba. He oversaw this Waterloo startup’s research lab in Montreal, which was focused on natural language processing, and left about seven months before Microsoft acquired Maluuba in January of this year. Wu founded AdeptMind with chief technology officer Jing He…
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Vikrant Tomar
Founder and CTO @ Fluent.ai IncVikrant Tomar is Founder and CTO at Fluent.ai Inc., a speech understanding startup based in Montreal, Canada. He earned his PhD from Dept of Electrical and Computer Engineering at McGill University. During his PhD, he worked on speech and language processing, particularly deep neural networks based techniques for automatic speech recognition. In the past, Vikrant has…
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Yves Normandin
CEO / Co-Founder @ Nu EchoLeading authority in speech recognition, natural language processing, and machine learning technologies, Yves brings over 30 years of experience to the Nu Echo team. His career has included research, product and application development as well as business development. Today he is responsible for defining Nu Echo’s corporate direction and technological vision as well as building…
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Dr. Josipa Petrunic
Executive Director & C.E.O - CUTRICJosipa G. Petrunic is the Executive Director & CEO of the Canadian Urban Transit Research & Innovation Consortium (CUTRIC). She is leading the formulation of several national transportation technology trials related to zero-emissions transportation and “smart vehicles” innovation, including the Pan-Canadian Electric Bus Demonstration & Integration Trial, the Pan-Canadian Hydrogen Fuel Cell Demonstration & Integration…
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Max Lu
Co-Founder MannLab, ResearcherMax Hao Lu is a researcher, maker, and entrepreneur. Together with the “Father of Wearable Computing” Steve Mann, Max co-founded the global innovation network MannLab to research, develop, and commercialize the innovations in the field of Wearable Computing, Humanistic Intelligence, and Smart Cities. His team designed the Augmented Reality exhibit at Canadian National Exhibit 2016,…
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Mike Murchison
CEO and Co-Founder of Ada SupportMike Murchison is the CEO and cofounder of Ada Support, the leading provider of AI customer support chat bots. Ada provides a simple and powerful authoring environment, cutting edge machine learning, and lightning fast deployment, automating millions of chat conversations per month for clients such as TELUS, Coinbase and Shopify. In partnership with Genesys, Ada…
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Cara Clairman
President and CEO @ Plug’n DriveCARA CLAIRMAN is President and CEO of Plug’n Drive, a non-profit that is accelerating the deployment of electric vehicles (EVs) to maximize their environmental and economic benefits. In just over six years, Cara has taken Plug’n Drive from an idea to a thriving non-profit, recognized as a leader in the EV space. Cara has more…
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Russell Ward
President and Co-Founder @ Massively.aiRussell is the President and Co-Founder of Massively.ai, a fast growing Chatbot and AI company based in Toronto building automated solutions in the emerging conversational channel (messaging, chat, voice). Launched in 2014, Massively manages your most important relationships by powering chatbots people actually want to talk to. Massively.ai lives at the intersection of technology, design,…
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Andreas Souvaliotis
CEO and Founder of Carrot RewardsSerial social entrepreneur Andreas Souvaliotis was the founder of the world’s first eco rewards program and, more recently, the world’s first public wellness rewards initiative in partnership with the Government of Canada. He has been recognized globally for his achievements in influencing and rewarding behavior change on a mass scale. A prolific writer and public…
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Janelle Dieken
Senior Vice President of Solutions & Product Marketing @ GenesysJanelle Dieken is the Senior Vice President of Solutions & Product Marketing with over 14 years of experience in customer experience solution strategy. She is certified in Customer Experience Management, formally trained in service design, and is a subject matter expert in Genesys solutions from both a business and technology perspective.
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Chris Connolly
★Host of Toronto Tech Summit★ & VP Product Marketing @ GenesysAs VP of Solution Strategy, Chris has been responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of in-store, online and mobile fulfillment. His experience working for major players in banking, telecommunications and government, in-depth call center knowledge, and his voice and data platform implementation expertise, has made…
Read MoreThe Toronto Tech Summit will take place Friday May 25th 2018 at the MaRS Discovery District. Full schedule is on our Eventbrite page.
All attendees of the event will receive generous lunch and snacks, the chance for giveaways throughout the event, networking opportunities with other tech enthusiasts and Genesys employees, and Q&A sessions after each talk, not to mention the chance to learn from the amazing speakers who will be featured!
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11:00 AM – 11:40 AM Registration and Lunch
Please arrive promptly to select your seat.
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11:40 AM – 11:55 AM Start of Event + Chris Connolly Host Intro
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11:55 AM - 12:15 PM Keynote: Innovations in Customer Experience
Janelle Dieken – SVP, Solutions & Product Marketing @ Genesys &
Dan Rood – VP, Product Marketing @ Genesys -
12:15 PM - 12:35 PM Keynote: Millions, Billions, and Trillions of Connections - Changing the world through the incredible power of rewards
Andreas Souvaliotus – Founder & CEO @ Carrot Rewards
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12:35 PM - 12:40 PM Lightning Talk: Vikrant Tomar
Founder & CTO @ Fluent.ai Inc
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12:40 PM - 1:15 PM Panel - How AI is disrupting CX
G Wu -CEO & Co-Founder @ Adeptmind
Mike Murchison – Co-Founder & CEO @ Ada Support
Russell Ward – President & Co-Founder @ Massively.ai
Yves Normandin – CEO & Co-Founder @ Nu Echo
Vikrant Tomar – Founder & CTO @ Fluent.ai Inc
Moderated by: Janelle Dieken – SVP, Solutions & Product Marketing @ Genesys -
1:15 PM - 1:20 PM Lightning Talk: Mike Murchison
Co-Founder & CEO @ Ada Support
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1:20 PM - 1:40 PM Break
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1:40 PM - 1:45 PM Lightning Talk: Sponsor - Cogeco Peer 1
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1:45 PM - 2:20 PM Panel - How AI is shaping Society
Sandy Ward – Technical Lead @ Integrate.ai
Susie Pan – Product Lead @ RBC (Borealis AI)
Megh Gupta – Director of Industry Solutions & Corporate Dev. @ Element AI
Sachin Mahajan – Management Consulting Practice Head & VP (Sales & Marketing) @ mobileLIVE Inc
Rob Dunlap – Practice Lead @ IBM Watson AI
TBA – Representative from MaRS
Moderated by: Chris Connolly – VP, Product Marketing @ Genesys -
2:20 PM - 2:40 PM Low-Carbon Smart Mobility: the need for standardization and integration trials in Canada
Josipa Petrunic – Executive Director & CEO @ CUTRIC – CRITUC
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2:40 PM - 3:00 PM Demystifying Artificial Intelligence
Megh Gupta – Director of Industry Solutions & Corporate Dev. @ Element AI
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3:00 PM - 3:05 PM Lightning Talk: Sponsor - PAYTM Labs
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3:05 PM - 3:20 PM Break
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3:20 PM - 3:25 PM Lightning Talk: Warren Levitan - CEO @ Smooch.io
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3:25 PM - 4:00 PM Panel - Future Trends in Transportation
Cara Clairman – President and CEO @ Plug’n Drive
Alex Manea – Chief Security Officer @ BlackBerry
Josipa Petrunic – Executive Director & CEO @ CUTRIC – CRITUC
Cedric Mathieu – Director, Canada @ Turo
Moderated by: TBA -
4:00 PM - 4:05 PM Lightning Talk: Advancing Wearable Technology Through Human-In-The-Loop Intelligence (HI)
Max Hao Lu – Co-Founder @ MannLab
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4:05 PM - 4:20 PM Plug'n Drive's Electric Vehicle Discovery Centre: A Game Changer for Market Transformation
Cara Clairman – CEO @ Plug’n Drive
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4:20 PM - 4:35 PM Keynote: Alex Manea
Chief Security Officer @ BlackBerry
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4:35 PM - 4:40 PM Closing Remarks
Over 400 guests at our last Toronto Tech Summit
Check out photos from the event and follow us on Instagram
Sponsors
EMAIL US
For general inquires about the Toronto Tech Summit, sponsorship or speaking opportunities please contact: jennifer.li@genesys.com