COMING SPRING 2020 – TORONTO, CANADA
Brought to you by Genesys

An afternoon with Toronto’s most forward thinking innovators in technology and customer experiences.

Welcome to the future

Come join our rapidly growing tech community for a day focused around revolutionizing, modernizing, and crafting incredible experiences through technology. With a focus on customer experience, our innovative and knowledgeable speakers will surely give you the scoop about the latest and greatest in this exciting space!

About Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

Read more at: http://www.genesys.com/about

Careers at Genesys: https://careers.genesys.com/

EMAIL US

For general inquires about the Toronto Tech Summit, sponsorship or speaking opportunities please contact: torontoevents@genesys.com

Genesys Hackathon
Coming 2019!

Join our meetup page to get up to the minute information on the 2019 Genesys Hackathon.

Markham Tech Meetups
Coming Spring 2019!

Join our meetup page to get up to the minute information on the 2019 Markham Tech Meetups.

Toronto Technology Summit V8
Coming Spring 2020!

Join our meetup page to get up to the minute information on the 2020 Toronto Tech Summit.

Speaker Line Up for the 2019 Toronto Tech Summit

Adam Champy

Cloud Interactive AI Product Lead, Google

Adam currently leads Google Cloud’s Interactive and Conversational AI products, including Dialogflow.com and Google Contact Center A. Prior to his current work Adam led a Wearables team at Google and has also previously worked on Google Cast experiences

Benji Sucher

Co-Founder and GP, Radical Ventures

Benji is Co-Founder and GP of Radical Ventures. Radical invests in entrepreneurs applying AI and other deeply disruptive tech to solve problems on a global scale. He was formerly VP and COO (Layer 6 AI), TD Bank Group following the acquisition of Layer 6 by TD in January 2018. Prior to joining Layer 6, Benji…

Reena Merchant

User Experience Leadership Team, Google/YouTube

Reena is currently on the User Experience leadership team at Google / YouTube. Previously, she was Sr. User Experience Manager at Sony PlayStation and Sr. Customer Experience Manager at Citrix, leading design of the flagship product, GoToMeeting. Reena has also held the position of User Experience Manager at Rogers Communications Inc. and has managed a…

Franco Chingcuanco

Head of Strategy & Research, Ford X

Franco Chingcuanco is the Head of Strategy and Research at Ford X, a division within Ford Smart Mobility, LLC that aims to quickly build, acquire and pilot new transportation products and services. Prior to Ford X, he was with Oliver Wyman, a global management consulting firm, where he led projects for clients in aviation and surface…

Dan Rood

VP, Product Marketing @ Genesys

Dan Rood is a Product Evangelist for Genesys, currently serving as VP, Product Marketing. Previous to his time at Genesys, Dan made dreams come true at Amazon, Expedia.com, and Microsoft. Dan loves Velcro shoes, a nice piece of fish, and has never danced with the devil in the pale moon light.

Janelle Dieken

Senior Vice President of Solutions & Product Marketing @ Genesys

Janelle Dieken is the Senior Vice President of Solutions & Product Marketing with over 14 years of experience in customer experience solution strategy. She is certified in Customer Experience Management, formally trained in service design, and is a subject matter expert in Genesys solutions from both a business and technology perspective.

Peter Wittek

Assistant Professor of Quantum-Enhanced ML, UofT

Peter Wittek is an Assistant Professor in the University of Toronto and an affiliate in the Vector Institute for Artificial Intelligence the Perimeter Institute for Theoretical Physics. He obtained his PhD from the National University of Singapore. His research explores the synergies between artificial intelligence, machine learning, quantum information theory, and quantum computing. As the…

Robert Stewart

Manager of Software Development, SkipTheDishes

As a Manager of Software Development at SkipTheDishes, Robert oversees the ever growing Customer Engineering team, managing both web and app development centered around the client experience. Not only did his teams at Skip deploy a ReAct rewrite of their front end systems in under two months, but he was the architect of the proper…

Leor Grebler

Product Manager for AI in WEM, Genesys

Leor Grebler is the product manager for artificial intelligence in Workforce Engagement Management at Genesys. He has 15 years of technology experience including IBM, Clearpath Robotics, Quanser Consulting, and working with several startups – The Funding Portal, Level Platforms (now Avast), and TrueContext (TSXV:TMN). Prior to joining Genesys, Leor was CEO and Co-Founder of UCIC,…

Walla Oriqat

Sr. Partner Program Manager, ISV & Technology Alliances @ Genesys

Walla manages a growing ecosystem of ISV and Technology Partners who innovate with Genesys. Specialized in Marketing, she is responsible for spreading the word to Genesys customers about the hundreds of value-added integrations available on the AppFoundry Marketplace. Prior to this role, Walla was researching tech trends like Artificial Intelligence and Internet of Things on…

Chris Kelly

Vice President of Technology, Carrot Rewards

Chris Kelly is the Vice President of Technology at the popular Canadian health and wellness app, Carrot Rewards. His knowledge of business combined with his passion for technology have helped him to solve the biggest problems that come with growing and scaling a successful platform in Canada. His previous work includes being a Team Lead at Achievers…

Rob Woolley

Director of Site Reliability Engineering, Benevity

Rob Woolley is Director of Site Reliability Engineering at Benevity where he and the team make sure the highly engaged users of their SaaS platform for good are unstoppable! Rob has been tuning and improving SaaS platform availability for the past 10 years while leading DevOps, SRE, and Web Operations personnel on wild journeys to…

Craig Tavares

Director of Product Innovation, Cogeco Peer 1

Craig is the Director of Product Innovation at Cogeco Peer 1 who leads technology strategy and specializes in data center, cloud and network design. Cogeco Peer 1 is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX:CCA) and is a global provider of essential business-to-business products and services, such as colocation, network connectivity, managed hosting, cloud…

Shing Pan

VP of Marketing & Business Dev. @ Speechmorphing

Shing is Vice President of Marketing & Business Development at Speechmorphing, a personalized speech technology company aiming to improve customer engagement and preserve brands. As a serial entrepreneur and an experienced marketer, Shing’s expertise includes developing, positioning and growing new product and business, building ecosystem and entering new markets. Shing is interested in the intersection…

Alec Singleton

Vice President of Product Management, Muse

Alec is the Vice President of Product Management at Muse. He’s been with Muse for 3 years and in that time has led the design, development and launch of the Smith Lowdown Focus brain sensing glasses, the Muse 2 brain sensing headband, and has led the European launch of Muse. His background is in art and…

Jonathan Kreindler

CEO, Receptiviti

Jonathan is CEO of Receptiviti, a SaaS software company that applies AI and decades of language psychology research to enable businesses to make smarter people decisions based on real-time psychological insights.

Azwar Khalid

Chief Technology Officer, 247 Labs

Azwar Khalid is a CTO, software architect & serial entrepreneur with a passion for digital tech. Experienced in building web & mobile solutions for startups, disruptive technologies and organizations wanting to break thru. Azwar is the founder of several startups and the Chief Technology Officer at 247 Labs.

Patricia Herdman

CEO and Founder, GlitchTrax

Patricia Herdman is an executive consultant in the test and quality management field, working for some of the world’s largest and most technologically complex companies both in Europe and North America. Her inside view of how management often pressures technical teams to take shortcuts led her to write the book, “When Cars Decide to Kill” and to…

Arushi Nath

Co-Founder, HotPopRobot

We love music, making cool space projects and participating in hackathons (27 so far)! Five years ago, we participated in our first hackathon – the NASA SpaceApps Challenge at the Ontario Science Centre. Our project “Curious Bot” – an autonomous Mars rover made using Arduino won one of the top 5 NASA SpaceApps Award 2014. It ignited our passion…

Artash Nath

Co-Founder, HotPopRobot

Alex Thibault

Vice President and General Manager, Vulog

Alex Thibault is Vice President and General Manager, North America for Vulog, a French technology company powering the world’s most innovative shared mobility operations. Clients include Evo in Vancouver (BCAA/CAA), Free2Move Carsharing in Washington DC (Groupe PSA) and Wible in Madrid (Kia Motors). He is a strategic thinker with a proven track record of growing…

Alex Manea

Chief Security and Privacy Officer, Georgian Partners

Alex Manea is our Chief Security and Privacy Officer and a member of the Georgian Impact Team. Alex uses his detailed knowledge of security and privacy concepts to help portfolio companies identify opportunities to build and monetize technologies that protect assets and build trust. Alex is also responsible for Georgian’s internal policies and infrastructure. Experience…

Dr. Josipa Petrunic

Executive Director & C.E.O - CUTRIC

Josipa G. Petrunic is the Executive Director & CEO of the Canadian Urban Transit Research & Innovation Consortium (CUTRIC). She is leading the formulation of several national transportation technology trials related to zero-emissions transportation and “smart vehicles” innovation, including the Pan-Canadian Electric Bus Demonstration & Integration Trial, the Pan-Canadian Hydrogen Fuel Cell Demonstration & Integration…

Mike Murchison

CEO and Co-Founder of Ada Support

Mike Murchsion, one of Forbes’ Top 30 under 30, is the CEO and Cofounder of Ada Support, a venture-back AI-powered platform that is transforming how businesses around the world, including TELUS, UpWork and Medium, provide customer service. Before Ada, Mike answered tens of thousands of customer service inquiries manually firsthand. Using this experience, he set…

Chris Connolly

★Host of Toronto Tech Summit★ & VP Product Marketing @ Genesys

As VP of Solution Strategy, Chris has been responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of in-store, online and mobile fulfillment. His experience working for major players in banking, telecommunications and government, in-depth call center knowledge, and his voice and data platform implementation expertise, has made…

The Toronto Tech Summit took place Friday, May 24th 2019 at Mars Discovery District.

All attendees of the event will receive generous lunch and snacks, the chance for giveaways throughout the event, networking opportunities with other tech enthusiasts and Genesys employees, and Q&A sessions after each talk, not to mention the chance to learn from the amazing speakers who will be featured!

Prizes

Focals by North

Microsoft Surface Go 10″

Amazon Echo Show 2nd Gen

Muse 2nd Gen

GET TICKETS NOW

10:30 AM – 11:30 AM Registration, Lunch, & Demos/Booths

Please arrive promptly to select your seat.
11:30 AM – 11:45 AM Opening Remarks
11:45 AM – 12:00 PM Keynote — Connecting Moments in the Human Economy

Janelle Dieken – SVP, Solutions and Product Marketing @ Genesys
Dan Rood – VP, Product Marketing @ Genesys
12:05 PM - 12:20 PM Keynote — The Next Conversation: Powering Customer Conversations With Google Cloud AI

Adam Champy – Cloud Interactive AI Product Lead @ Google
12:20 PM - 12:25 PM Lightning Talk: Real World Applications of AI and Machine Learning

Azwar Khalid – CTO @ 247 Lab
12:30 PM - 12:45 PM Keynote — Power of a Carrot

Chris Kelly – VP of Technology @ Carrot Rewards
12:45 PM - 12:50 PM Lightning Talk: A Taste of Food Delivery Logistics

Robert Stewart – Manager Software Development @ SkipTheDishes
12:55 PM - 1:30 PM Panel: The Future with Customer Experience in AI

Mike Murchison – Co-Founder & CEO @ Ada Support
Jonathan Kreindler – CEO @ Receptiviti
Adam Champy – Cloud Interactive AI Product Lead @ Google
Shing Pan – Vice President of Marketing & Business Development @ Speechmorphing
Moderated by Dan Rood – VP, Product Marketing @ Genesys
1:30 PM - 1:50 PM Break - Demos & Booth
1:50 PM - 1:55 PM Lightning Talk: The Potential for Personalized Automated Support

Mike Murchison – Co-Founder & CEO @ Ada Support
2:00 PM - 2:35 PM Panel: How AI is Shaping Society

Alex Manea – Chief Security and Privacy Officer @ Georgian Partners
Benji Sucher – Co-Founder and GP @ Radical Ventures
Craig Tavares – Director of Product Innovation @ Cogeco Peer 1
Leor Grebler – AI Product Manager @ Genesys
Peter Wittek- Assistant Professor @ University of Toronto
Moderated by Chris Connolly – VP, Product Marketing @ Genesys
2:40 PM - 2:55 PM Keynote — Canada's Future Mobility: Auto Dead, Transit Led, & Tech Fed

Josipa Petrunic – Executive Director & CEO @ CUTRIC – CRITUC
2:55 PM - 3:10 PM Break - Demos & Booth
3:10 PM - 3:15 PM Lightning Talk: Something Good

Rob Woolley – Director of Site Reliability Engineering @ Benevity
3:20 PM - 3:55 PM Panel: Innovation in Transportation

Josipa Petrunic – Executive Director & CEO @ CUTRIC – CRITUC
Alex Thibault – Vice President & General Manager, North America @ Vulog
Patricia Herdman – CEO and Founder @ Glitchtrax
Franco Chingcuanco – Head of Strategy & Research @ Ford X
Moderated by Walla Oriqat – Sr. Partner Program Manager @ Genesys
4:00 PM - 4:05 PM Lightning Talk: Hack Your Curiosity: Learn Anything, Learn Everything

Artash Nath & Arushi Nath – Co-Founders @ HotPopRobot
4:05 PM - 4:20 PM Keynote — Creating a Mindset for Technological Innovation

Alec Singleton – Vice President of Product Management @ Muse
4:25 PM - 4:40 PM Keynote — The Customer’s Experience

Reena Merchant – User Experience @ Google / YouTube
4:40 PM - 4:45 PM Closing Remarks