Brought to you by Genesys

    The Toronto Tech Summit is going virtual for 2020!

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Welcome to the future

Join us as we gather online to discuss the future of tech, including how innovative tech is enabling the future, what kind of pivots are happening in the work environment, and the lessons being gained in the changing landscape of the pandemic. Tech professionals and enthusiasts will be inspired as they listen in on our highly knowledgeable speakers who are industry thought leaders and influencers in this exciting space. Join our rapidly growing tech community and get the real scoop on innovation that’s happening now!

This is a free event, but registration is required to attend. Prior to the event, you will receive instructions on how to join in.

Disclaimer: We will be recording parts of the online event to share the experience with the community.


About Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

Read more at: http://www.genesys.com/about

Careers at Genesys: https://careers.genesys.com/


Email Us

For general inquires about the Virtual Toronto Tech Summit, sponsorship or speaking opportunities please contact: torontoevents@genesys.com 

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Virtual Toronto Technology Summit V8
Coming October 22, 2020!

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Genesys Hackathon
Coming Spring 2021!

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Markham Tech Meetups
Coming Fall 2021!

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2020 Speakers

Prab Mishra

VP of Software Engineering, Intact Financial Corporation

Prab brings with him over two decades of leadership experience in software engineering delivery and technology transformation within the insurance and financial services industries. He is recognized for bringing in strategic leadership to large, complex programs primarily in the areas of digital transformation, core systems modernization, data and analytics, cost optimization and intelligent automation. With…

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Reena Merchant

Design Manager, Google

Reena is currently on the User Experience leadership team at Google. Previously, she was Sr. User Experience Manager at Sony PlayStation and Sr. Customer Experience Manager at Citrix, leading design of the flagship product, GoToMeeting. Reena has also held the position of User Experience Manager at Rogers Communications Inc. and has managed a design team…

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Jeff Blankenburg

Principal Technical Evangelist, Amazon Alexa

Jeff Blankenburg spent the early part of his career in digital advertising, building websites for Victoria’s Secret, Abercrombie & Fitch, and Ford Motor Company, among others. He also spent 8 years at Microsoft, primarily as an evangelist for any new technology he could get his hands on. Today, he works on the Amazon Alexa team…

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Marc Mondesir

National Director & Canadian Business Unit Leader – Professional Services, Dell Technologies

Marc leads Dell Technologies Canadian Professional Services Business Unit and is part of the Senior Leadership Team. Although Marc loves working in the High-Tech Industry, the technology itself is only part of his interest. His true passions are Business, Entrepreneurship and above all people. Marc thrives on empowering people to self-actualize and is actively involved…

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Jake Hirsch-Allen

NA Workforce Development & Higher Ed System Lead, LinkedIn

Jake Hirsch-Allen works with North America’s governments, workforce development organizations, colleges and universities, to leverage LinkedIn’s Learning Solutions and Economic Graph data to close skills gaps. Jake is passionate about supporting disadvantaged groups such as newcomers and refugees, indigenous populations, the formerly incarcerated and people with disabilities. Jake speaks regularly on the changing nature or…

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Alex Manea

Chief Security and Privacy Officer, Georgian Partners

Alex Manea is our Chief Security and Privacy Officer and a member of the Georgian Impact Team. Alex uses his detailed knowledge of security and privacy concepts to help portfolio companies identify opportunities to build and monetize technologies that protect assets and build trust. Alex is also responsible for Georgian’s internal policies and infrastructure. Experience…

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Djoumé Salvetti

Director of Engineering, Shopify

Djoumé Salvetti is a Director of Engineering at Shopify, a popular commerce platform allowing anyone, anywhere to start and grow a business. Prior to Shopify, Djoumé led & grew software development teams at Points, FreshBooks and Trapeze Media and was a collegiate professor of Electrical Engineering at Polytech Sorbonne University in Paris.

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Renn Scott

Senior Director of UX + ID, Myant

A design leader and prolific inventor, Renn has a passion for creating innovative user experiences and forward-thinking product designs. With over 20 years of experience at companies such as Myant, IBM and BlackBerry in leadership roles within user experience, design research, consumer insights and strategic innovation, Renn has helped design best in class products and…

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Chris Connolly

★Host of Toronto Tech Summit★ & VP Product Marketing @ Genesys

As VP of Solution Strategy, Chris has been responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of in-store, online and mobile fulfillment.  His experience working for major players in banking, telecommunications and government, in-depth call center knowledge, and his voice and data platform implementation expertise, has made…

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The Virtual Toronto Tech Summit will take place Thursday, October 22, 2020.

Attendees of the event will receive full access to all talks and presentations and the opportunity to engage in Q&A sessions after each talk. In addition, attendees will be eligible to win giveaways during the event. Don’t miss out on this chance to learn from the amazing speakers who will be featured!

  • 1:00 PM - 1:15 PM Opening Remarks
  • 1:15 PM - 1:40 PM How to Engage and Inspire People through Physical and Digital Barriers

    Renn Scott — Senior Director of UX + ID, Myant

  • 1:40 PM - 2:05 PM User Centred Innovation During Changing Times

    Reena Merchant — Design Manager, Google

  • 2:05 PM - 2:30 PM From Remote by Default to Digital by Design

    Djoumé Salvetti — Director of Engineering, Shopify

  • 2:30 PM - 2:45 PM Break
  • 2:45 PM - 2:50 PM Modernizing Legacy while Sustaining Growth Momentum

    Prab Mishra — Vice President of Software Engineering, Intact Financial Corporation

  • 2:50 PM - 3:25 PM Panel Discussion: The Future of Work – What Is The New Normal?

    Jake Hirsch- Allen — NA Workforce Development & Higher Ed System Lead, LinkedIn

    Marc Mondesir — National Director & Canadian Business Unit Leader – Professional Services, Dell Technologies

    Alex Manea — Chief Security and Privacy Officer, Georgian Partners

    Moderated by Chris Connolly — Vice President, Solution Strategy

  • 3:25 PM - 3:50 PM People Talk

    Jeff Blankenburg — Alexa Evangelist, Amazon

    In today’s world, the number of decisions we make on a daily basis are astronomical. They consume much of our time and focus, limiting our ability to create, dream, and invent. In this presentation, we will discuss the merits of a far-off future AI companion, and how we can make this a reality.

  • 3:50 PM - 4:00 PM Closing Remarks

Over 400 guests at our last Toronto Tech Summit.

Check out photos from the event and follow us on Instagram.

2020 Sponsors

Interested in becoming a sponsor? Get in touch

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Inquires about the Virtual Toronto Tech Summit, sponsorship or speaking opportunities? Please contact: torontoevents@genesys.com 

Virtual Toronto Tech Summit Sponsorship Details: Download as PDF

Interested in becoming a speaker at the Virtual Toronto Tech Summit? Please visit: TTS Speaker Application

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