Strategic Solutions Director @ Genesys. Host of Toronto Technology Summit
As the Global Director of Solution Strategy for Digital Channels, Chris has been responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of in-store, online and mobile fulfillment. His experience working for major players in banking, telecommunications and government, in-depth call center knowledge, and his voice and data platform implementation expertise, has made him one of our most sought after strategic advisors.
Chris has provided strategic advice to companies in North America, South America and the Asia-Pacific region with a focus on delivering innovative solutions for financial services and retail organizations.
With previous experience working for multi-national solution integrators, leaders in retail and business banking and experience working in startup and consultancies, Chris brings a wealth of practical knowledge and hands-on experience to Genesys that allows him to quickly ascertain an organization or program’s key challenges in organizations both large and small.