Practice Lead @ IBM Watson AI

Rob Dunlap

Rob Dunlap lead’s IBM Canada’s Watson AI Practice, a team that designs and delivers solutions that use artificial intelligence technologies to re-invent the way that organizations interact with their customers and support their employees.  Before his role, Rob was a Genesys build expert in IBM’s Contact Centre practice, specializing in routing and digital channels.  His team works across industries and brings deep expertise in customer engagement, contact centre, employee support and solution integration.