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Brought to you by Genesys

An afternoon with Toronto’s most forward thinking innovators in technology and customer experiences.

Welcome to the future

Come join our rapidly growing tech community for a day focused around revolutionizing, modernizing, and crafting incredible experiences through technology. With a focus on customer experience, our innovative and knowledgeable speakers will surely give you the scoop about the latest and greatest in this exciting space!

About Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

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For general inquires about the Toronto Tech Summit, sponsorship or speaking opportunities please contact: 

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Genesys Hackathon
Coming 2019!

Join our meetup page to get up to the minute information on the 2019 Genesys Hackathon.

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Markham Tech Meetups
Coming Spring 2019!

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Toronto Technology Summit V8
Coming Spring 2020!

Join our meetup page to get up to the minute information on the 2020 Toronto Tech Summit.

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Speaker Line Up for the 2019 Toronto Tech Summit

Reena Merchant

Design Manager, Google

Reena is currently on the User Experience leadership team at Google. Previously, she was Sr. User Experience Manager at Sony PlayStation and Sr. Customer Experience Manager at Citrix, leading design of the flagship product, GoToMeeting. Reena has also held the position of User Experience Manager at Rogers Communications Inc. and has managed a design team…

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Jeff Blankenburg

Principal Technical Evangelist, Amazon Alexa

Jeff Blankenburg spent the early part of his career in digital advertising, building websites for Victoria’s Secret, Abercrombie & Fitch, and Ford Motor Company, among others. He also spent 8 years at Microsoft, primarily as an evangelist for any new technology he could get his hands on. Today, he works on the Amazon Alexa team…

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Marc Mondesir

National Director & Canadian Business Unit Leader – Professional Services, Dell Technologies

Marc leads Dell Technologies Canadian Professional Services Business Unit and is part of the Senior Leadership Team. Although Marc loves working in the High-Tech Industry, the technology itself is only part of his interest. His true passions are Business, Entrepreneurship and above all people. Marc thrives on empowering people to self-actualize and is actively involved…

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Jake Hirsch-Allen

NA Workforce Development & Higher Ed System Lead, LinkedIn

Jake Hirsch-Allen works with North America’s governments, workforce development organizations, colleges and universities, to leverage LinkedIn’s Learning Solutions and Economic Graph data to close skills gaps. Jake is passionate about supporting disadvantaged groups such as newcomers and refugees, indigenous populations, the formerly incarcerated and people with disabilities. Jake speaks regularly on the changing nature or…

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Alex Manea

Chief Security and Privacy Officer, Georgian Partners

Alex Manea is our Chief Security and Privacy Officer and a member of the Georgian Impact Team. Alex uses his detailed knowledge of security and privacy concepts to help portfolio companies identify opportunities to build and monetize technologies that protect assets and build trust. Alex is also responsible for Georgian’s internal policies and infrastructure. Experience…

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Djoumé Salvetti

Director of Engineering, Shopify

Djoumé Salvetti is a Director of Engineering at Shopify, a popular commerce platform allowing anyone, anywhere to start and grow a business. Prior to Shopify, Djoumé led & grew software development teams at Points, FreshBooks and Trapeze Media and was a collegiate professor of Electrical Engineering at Polytech Sorbonne University in Paris.

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Renn Scott

Senior Director of UX + ID, Myant

A design leader and prolific inventor, Renn has a passion for creating innovative user experiences and forward-thinking product designs. With over 20 years of experience at companies such as Myant, IBM and BlackBerry in leadership roles within user experience, design research, consumer insights and strategic innovation, Renn has helped design best in class products and…

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Prab Mishra

VP of Software Engineering, Intact Financial Corporation

Prab brings with him over two decades of leadership experience in software engineering delivery and technology transformation within the insurance and financial services industries. He is recognized for bringing in strategic leadership to large, complex programs primarily in the areas of digital transformation, core systems modernization, data and analytics, cost optimization and intelligent automation. With…

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Chris Connolly

★Host of Toronto Tech Summit★ & VP Product Marketing @ Genesys

As VP of Solution Strategy, Chris has been responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of in-store, online and mobile fulfillment.  His experience working for major players in banking, telecommunications and government, in-depth call center knowledge, and his voice and data platform implementation expertise, has made…

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The Toronto Tech Summit took place Friday, May 24th 2019 at Mars Discovery District.

All attendees of the event will receive generous lunch and snacks, the chance for giveaways throughout the event, networking opportunities with other tech enthusiasts and Genesys employees, and Q&A sessions after each talk, not to mention the chance to learn from the amazing speakers who will be featured!


Focals by North

Microsoft Surface Go 10″

Amazon Echo Show 2nd Gen

Muse 2nd Gen

  • 10:30 AM – 11:30 AM Registration, Lunch, & Demos/Booths

    Please arrive promptly to select your seat.

  • 11:30 AM – 11:45 AM Opening Remarks
  • 11:45 AM – 12:00 PM Keynote — Connecting Moments in the Human Economy

    Janelle Dieken – SVP, Solutions and Product Marketing @ Genesys
    Dan Rood – VP, Product Marketing @ Genesys

  • 12:05 PM - 12:20 PM Keynote — The Next Conversation: Powering Customer Conversations With Google Cloud AI

    Adam Champy – Cloud Interactive AI Product Lead @ Google

  • 12:20 PM - 12:25 PM Lightning Talk: Real World Applications of AI and Machine Learning

    Azwar Khalid – CTO @ 247 Lab

  • 12:30 PM - 12:45 PM Keynote — Power of a Carrot

    Chris Kelly – VP of Technology @ Carrot Rewards

  • 12:45 PM - 12:50 PM Lightning Talk: A Taste of Food Delivery Logistics

    Robert Stewart – Manager Software Development @ SkipTheDishes

  • 12:55 PM - 1:30 PM Panel: The Future with Customer Experience in AI

    Mike Murchison – Co-Founder & CEO @ Ada Support
    Jonathan Kreindler – CEO @ Receptiviti
    Adam Champy – Cloud Interactive AI Product Lead @ Google
    Shing Pan – Vice President of Marketing & Business Development @ Speechmorphing
    Moderated by Dan Rood – VP, Product Marketing @ Genesys

  • 1:30 PM - 1:50 PM Break - Demos & Booth
  • 1:50 PM - 1:55 PM Lightning Talk: The Potential for Personalized Automated Support

    Mike Murchison – Co-Founder & CEO @ Ada Support

  • 2:00 PM - 2:35 PM Panel: How AI is Shaping Society

    Alex Manea – Chief Security and Privacy Officer @ Georgian Partners
    Benji Sucher – Co-Founder and GP @ Radical Ventures
    Craig Tavares – Director of Product Innovation @ Cogeco Peer 1
    Leor Grebler – AI Product Manager @ Genesys
    Peter Wittek- Assistant Professor @ University of Toronto
    Moderated by Chris Connolly – VP, Product Marketing @ Genesys

  • 2:40 PM - 2:55 PM Keynote — Canada's Future Mobility: Auto Dead, Transit Led, & Tech Fed

    Josipa Petrunic – Executive Director & CEO @ CUTRIC – CRITUC

  • 2:55 PM - 3:10 PM Break - Demos & Booth
  • 3:10 PM - 3:15 PM Lightning Talk: Something Good

    Rob Woolley – Director of Site Reliability Engineering @ Benevity

  • 3:20 PM - 3:55 PM Panel: Innovation in Transportation

    Josipa Petrunic – Executive Director & CEO @ CUTRIC – CRITUC
    Alex Thibault – Vice President & General Manager, North America @ Vulog
    Patricia Herdman – CEO and Founder @ Glitchtrax
    Franco Chingcuanco – Head of Strategy & Research @ Ford X
    Moderated by Walla Oriqat –  Sr. Partner Program Manager @ Genesys

  • 4:00 PM - 4:05 PM Lightning Talk: Hack Your Curiosity: Learn Anything, Learn Everything

    Artash Nath & Arushi Nath – Co-Founders @ HotPopRobot

  • 4:05 PM - 4:20 PM Keynote — Creating a Mindset for Technological Innovation

    Alec Singleton – Vice President of Product Management @ Muse

  • 4:25 PM - 4:40 PM Keynote — The Customer’s Experience

    Reena Merchant – User Experience  @ Google / YouTube

  • 4:40 PM - 4:45 PM Closing Remarks

    Over 400 guests at our last Toronto Tech Summit

    Check out photos from the event and follow us on Instagram


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